Please See All Open Opportunities Below

Intern, Digital Event Management Platform (UNO)
Creative Studio Manager

 



Intern, Digital Event Management Platform (UNO)

Department: Member Relations
Location: Remote US
Reports to: Director, Tournament Relations, Americas
FLSA Classification: Non-Exempt
Pay: State Minimum Wage 
Duration: 26 weeks

Summary:

The successful candidate will be directly involved in the day-to-day operations, reporting and development of WTA UNO.  They will support the MR and TR teams (specifics noted below) as well as provide assistance on key projects and research that support the strategic initiatives of the WTA.  Candidates will have the opportunity to work with all our events logistics teams utilizing WTA UNO.

This internship will be paid and is expected to last for approximately 26 weeks. 

Essential Duties & Responsibilities:

Pre-tournaments:

  • Participant account creation management (Players, WTA staff, Tournaments, Agents and public form users)
  • Tournament onboarding & education for existing and new events via Microsoft Teams
  • Responsible for managing all Tournament settings on system backend, including setup of new Tournaments with the assistance of Tour Operations.
  • Lead troubleshooting for tournament members; administrative tasks (ex: create tournament admin and link to correct tournament, same tournament staff working different events etc.)
  • Lead troubleshooting non-player staff user issues (public forms education, fail to complete mandatory profile areas, new passwords creation, etc.)
  • Managing WTAUNO Support customer feedback email
  • Liaising with our developer Crionet to identify whether a system bug or end user error and coordinate response.
  • Manage troubleshooting ticket numbers and internal inventory control
  • Liaising with Tournament Relations and Tour Supervisors to determine if Letters feature is required and coordinating accordingly.
  • Liaising with Tour Supervisors to include correct UNO information into Factsheets (WTA UNO terminology for Participants and Public Form users)
  • Proofing Factsheet information simulate backend settings (ex: check-in date, transportation, hotel room categories/prices, etc.)
  • Collate and present best practices/functional examples from previous tournament setups
  • Liaise, cooperate, work in tandem with ATP UNO team for combined events alignment

Post tournaments:

  • Debriefing about tournament learnings, system issues/improvements/suggestions from tournament operations perspective for next year
  • Quarterly meetings with Crionet tech team for upgrades, system bugs, integration of new features (ex: Credential system)
  • Create per tournament reports from WTA UNO & reporting platform concentrating on usage trends and user demographics

Education and Experience:

  • The candidate must be recently graduated or currently enrolled in school

Required Skills and Competencies:

  • The candidate must be recently graduated or currently enrolled in school
  • Superior presentation written communication skills and attention to detail
  • The ideal candidate will also possess a passion for and understanding of the sport of tennis, related governing bodies and industry stakeholders
  • Ability to prioritize tasks, initiative to drive projects forward, detail oriented and work well under pressure
  • Advanced computer experience using Microsoft Office programs (Word, PowerPoint, Excel) spreadsheets, database, publishing and email programs
  • Excellent analytic and organizational skills
  • Ability to liaise professionally with high profile clientele and league officials, maintaining confidentially at all times.
  • Flexibility in work schedule a must
  • Uphold WTA Core Values: Be Progressive, Collaborative, Passionate, and show Integrity. These core values set the tone in everything we do, help us succeed on and off the court, make a difference in the community and create a premier, compelling global sport entertainment experience. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Travel Requirements:

  • None

Supervisory Responsibilities:

  • None

Position Type/Work Schedule:

  • Full Time, 40 hours a week. Typical schedule will be Monday-Friday.

Work Environment/Physical Demands:

  • Work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.  
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Physical Demands

  • The employee is required to sit for long periods; use close/distant vision; hear using the telephone; bend at the waist and knee; communicate verbally and electronically with worldwide constituency; use hands and fingers to operate a computer and telephone keyboard. Must be able to lift 50 lbs.

The WTA is an Equal Opportunity Employer.
- Cover Letter (please include dates of availability)
- Resume
- Email resume/cover letter to wtahr@wtatennis.com
- Job description



Creative Studio Manager

Department: Creative
Location: US Remote
Reports to: Sr. Manager, Global Brand & Design
FLSA Classification: Exempt

Summary:

The Studio Manager is accountable for the successful delivery of multi-channel productions and projects across the integrated ATP & WTA Creative Team. The role will be liaising with all areas of the businesses, understanding their needs, articulating this into clear and accurate briefs, and then managing the full start to end process of delivery with the specific teams required. The integrated Creative Team includes film production and design teams.

Core responsibilities will be the day-to-day running of the design team. This includes managing teams and briefs, assigning internal resource, scheduling, final delivery and ensuring internal processes are adhered to. You will provide a single focal point of contact and communication between the integrated marketing team and other areas of both tours.

The Studio Manager manages the workflow, resource and capacity. Assigning the most suitable designers to the briefs, running each project efficiently and ensuring we are producing the very best creative. Briefs include social content, static design, animation, print collateral, content, branding, conceptual creative, internal communications, and presentation materials.

Essential Duties & Responsibilities:

  • Lead and manage the delivery of design using a dedicated project management tool
  • Liaise with multiple stakeholders across both Tours to take detailed briefs and articulate into actionable workflows
  • Identify future projects and future needs from wider teams by building strong relationships
  • Provide reliable insight into managing capacity/resource to management
  • To show an understanding of design technical knowledge to help manage timings and delivery
  • To have a solid understanding of internal work processes and file management
  • Attend status meetings and to update wider teams on resource capacity and status of projects
  • Manage approval and sign-off processes with key stakeholders in the business
  • Report into the Creative Director, but work closely with multiple stakeholders across the business

Education and Experience:

  • Strong leadership and experience in traffic management, resource, or project management
  • 3 years of experience in a similar coordinator / project
  • Experience in managing budgets, project schedules, work back plans, and delivery of assets
  • Understanding of internal work process and management tools. Experience with Workfront is preferred although not essential
  • Experience working specifically with design team, production teams will be a bonus

Required Skills and Competencies:

  • Highly organized, attention to detail, solutions focused, and action orientated
  • Uphold WTA Core Values: Be Progressive, Collaborative, Passionate, and show Integrity. These core values set the tone in everything we do, help us succeed on and off the court, make a difference in the community and create a premier, compelling global sport entertainment experience. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Travel Requirements:

  • None

Supervisory Responsibilities:

  • None

 Position Type/Work Schedule:

  • Full Time, 40 hours a week. Typical schedule will be Monday-Friday.

 Work Environment/Physical Demands:

  • Work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

  • The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Physical Demands

  • The employee is required to sit for long periods; use close/distant vision; hear using the telephone; bend at the waist and knee; communicate verbally and electronically with worldwide constituency; use hands and fingers to operate a computer and telephone keyboard. Must be able to lift 50 lbs.

The WTA is an Equal Opportunity Employer.
- Cover Letter (please include dates of availability)
- Resume
- Email resume/cover letter to wtahr@wtatennis.com
- Job description